Frequently asked questions.

Every new organization gets 30 days of the full platform — AI included, nothing gated. If you don't add the AI layer afterwards, you continue on the platform alone; nothing else is removed.

Most single-site programs are working in the platform within their first week. Multi-site networks get a dedicated onboarding plan — houses, roles, and fields configured with your team before staff log in.

Yes. Spreadsheets, exports from a previous system, and structured paper records can be imported during onboarding. Enterprise plans include dedicated data migration.

The platform is built for frontline staff, volunteers, and overnight teams — most learn their daily workflow in one sitting. Role-scoped views mean each person only sees what their job needs.

Per-seat pricing punishes organizations for involving more staff in care. Every plan includes unlimited staff seats — coordinators, volunteers, and overnight staff work in one system at no marginal cost. Residential programs are tiered by beds; outpatient programs by client volume.

No. Every tier gets the full platform — records, beds, medications, scheduling, funding, analytics, and mobile apps. The Axon Health AI Assistant is the one add-on, priced flat per year.

Custom contracting, dedicated onboarding and data migration, usage-based AI pricing for high-volume reporting, and analytics built with your team for your funders — for networks past 100 beds or 400 clients.

Annual billing aligned to your fiscal year, with a 10% discount against monthly-equivalent pricing. We work with grant-funded budget cycles.

Yes — fields, tabs, dropdowns, roles, and program phases are configured by your admin, no vendor change request needed. Each program can carry its own intake structure.

That's the core design: houses, sites, and programs share one database with house- and role-scoped visibility, live network-wide occupancy, and per-program reporting.

Two: a staff app for records, logs, and schedules in the field, and a client app with activities, resources, journaling, private sobriety tracking, and secure chat. Families and the public book through self-serve links — no install.

Email and calendar sync are live today and API access is available on demand, both in the Integrations layer. HL7 FHIR interoperability lets records move to and from EHRs and health systems.

Two things: answers plain-language questions across your records, logs, calendars, and beds; and drafts long-form reports — progress reports, board summaries, grant applications — from your own templates, in under 20 seconds.

No — by explicit design. It filters, retrieves, and drafts. It does not make clinical suggestions or medication recommendations.

No. Reports move draft → review → finalized with inline comments; a person signs off before anything leaves. Every AI-assisted report carries a disclosure note for courts, boards, and funders.

The draft flags the gap instead of inventing content. Answers come only from your database — never the open web.

No. Client records, queries, and documents are processed only to answer your request, with zero-retention processing — never used for model training.

No. Visibility is scoped by role and house assignment, medication access is granted explicitly, and admins can block a specific staff member from a specific client entirely.

HIPAA and PHIPA certified, SOC 2 Type II certified, encrypted in transit and at rest, with each organization's records in their own logical database on AWS.

Deleted records follow a soft-delete convention with retention windows up to 20 years, matching child-welfare and legal record-keeping requirements. The system-wide audit log records who changed what, when — field-level.